I thought you were a progressive bank

Hi,

I want to register my disappointment at the bank. I have always being of the opinion that you are a progressive bank however I have discovered the opposite to be true.

I have been banking with you for a few years now and today I went in to apply for a credit card.

I was refused the account because my salary is paid into the one of the linked savings account each month and not into the transactions account.

I understand that you can debit the savings account each month but that is easy to rectify as I can just ask the bank to put my salary into the transaction account.

What I don’t except is that you refuse to recognise that my salary has been paid into a Capitec account each month and now I am told I must pay my salary into the transaction account for the next 3 months and then I will be approved for a credit card.

When I raised this with the branch or assistant branch manager at Parow I was informed that I should understand what the purpose of a savings account is and the implication is that I am somehow stupid or ill informed,

The solution is simple, I simply go next door to Standard Bank with a copy of my Capitec Bank statement showing my monthly salary deposits and 30min later I have a new standard bank account and an approved credit card.

The next step will be to close my Capitec account, pay my salary into Standard bank and start banking with Standard.

When rules trump common sense that is when people start to move away from companies. I fear that the bank is growing to quickly and very soon they will become everything I thought they were not. So very disappointing!