MR
Mphonyana R

1 reviews | Active since May 2023

13 May 2023, 15:28

I submitted a court order after I was told to bring a court order days later I was told at capitec branch that the consultant submitted it to the wrong department then ut had to be resubmitted only to find out again after 5 days that it doesn't say any

Capitec bank does not care about about its clients they care more about third party, I'm moving to my ancestral bank & I'll advice more people to that , they cant just do things without conducting their own investigations & cant just hire consultants just to be expects in opening accounts they should train their consultants to also give out relevant information to save the clients from going in & out of their branches I'm shocked a bank with many branches to assist clients but all useless consultants

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Replies (2)
Capitec Bank
Capitec Bank's reply14 May 2023, 12:18
Official
Good day Mphonyana

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

MR
Mphonyana R's update16 May 2023, 11:20
Reviewer Update
No agent has called or emailed me until today that what I always get even in their branches I'll have to go & deliver my baby at one of their branches they will have to provide me with all new born things