I still have not received my refund from Capitec bank!!

I had written a review about the money that was drawn from my account without my consent or acknowledgment. First I was told to wait for 5-7 business days to get my refund of R829,10 after numerous calls I was then told to wait for 15 business days for my refund, all those time periods have elapsed but I still haven’t received my refund. Capitec needs to find a way to refund me cause I had never subscribed to anything of the nature of what my money was said to be drawn for.