I should have gone to a different bank!!!!

App**** for business banking last year on the 28 of August, my application got assigned to Thandeka Masondo to assist with my application . Have sent through all required documents and have been sending emails for updates yet no one knows what’s happening with my application. Have tried a number of times to get hold of the consultant, left messages yet no one knows what’s happening. The last consultant I spoke to told me the matter has been escalated and she will call back. Till today I’m waiting for capitec to call. No communication, no NOTHING!!!! How hard can opening a business account be????