I saw money was going out of my account through my virtual card

I saw money was going out of my account through my virtual card. My virtual card got a R0.00 limit for online purchase, but money was still going out. I went to capitec and he told me he will log this incident and see if they can get my money back, he also told me money is not supposed to go out. So I contact capitec and ask is money supposed to go out with a R0.00 limit. The email I received told me no it can not happen. So I mailed them back to explain my situation. It is almost 2 months now, still nothing, just to see the same thing happen to me again 2 weeks back. So your money is not secure at Capitec.