AM
Allina M
1 reviews | Active since Oct 2021
26 Jul 2022, 09:40
I requested eft reversal on the 4th July 2022
I requested eft reversal on the 4th July 2022. According to Capitec Bank , Service Level Agreement for this transaction is 7-14 days. After 5 days the recall fee of R160 was charged to my bank,.....no feedback or any sort of communication with regards to progress. Today after 21 days, I contacted them and only now I am told the request was declined by the 3rd party,....
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Capitec Bank's replyOfficial
26 Jul 2022, 13:31Good day Allina
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jul 2022, 13:31
Official
Good day Allina
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank