I reported crime CAPITEC told me they cannot help

Appalling service from Capitec Bank Client Care Center ...i was treated like a DOG please can we get services that we are paying for.

The old lady/pensioner was ****** this morning at ABSA ATM using CAPITEC CARD at vosloorus, I contacted SAPS they told me the lady never came to report the case I called ABSA they told me they will start with their investigation but they need me to send email and explain what happened.

When I contacted Capitec the lady answered the phone, I told her I did not hear her name I introduced myself and I asked what procedure should I follow because I did not take the old lady contact and name and if ever the case was opened I would like to assist..........then Rebecca from Capitec answered with attitude she said i will have to find the old lady and ask her if she opened the case.

I have been with Capitec since 2010 but I'm not gonna bank with these kind of people any longer.