I REGRET THE DAY I JOINED CAPITEC!!!!!!!!!!!!!!!!!!!!!!!!!!!

This Bank has kicked me out of my banking App I am without water for the whole weekend because I cant transact from the App I am using the whole day they have been escalating to the "specialist" I am not even sure if they even did that because I spent 3 hours at thier branch in greenstone mall and 8 hours later still no one has called me, the call centre supervisor called Thandolwethu who gave me the reff number ***, from the same call center that I called on friday Around 16: 54 and the agent who didnt even ask for my information advised me to delete the app and install it again, thats where all my probelms started I cant even log in now, the call centre says I must go to the branch and the branch cant do anything and the call centre is blaming the branch what nonesense is this, so capitec has a bunch of incompitent employees that blame each other, I was asked for the same information for more than 4 times, they all saying the branch did not update.