I regret capitec bank

I never would have thought I'd be one of those to complain about being ****med out of airtime. I bought airtime on the 16th of December and I have been waiting since. I communicated back and forth with capitec and they told me my case was escalated, then later on I received an sms that my topup was successful which it really wasn't. Out of stupidity I still buy airtime from their app. But soon I will be moving banks even though I hate the idea of hopping from bank to bank. Capitec is not worth staying for, it was never a real bank to begin with, judging from all the complaints I have read.