I received an ill treatment from one of Capitec staff who phoned me this morning

Item: Capitec Bank
Rating: 1
Author: Nkanyezi M

What a horrible way to start a day that a bank that I have been loyal for years treats me like a ******** or a ***** or a ********* I dont even know how to express myself after getting a call from Hildah Chipfakacha,Forex Processor,Interbank talking to me like I am dumb and being rude to me telling me that they will return my funds and will not release funds that I withdrew from a forex company which I deposited a hundred dollars and later withdrew it and it was an online banking app which i used to transfer money.

now she tells me I needed to liaise with the South African Reserve Bank that I am depositing money to my trading account and she told me that my funds will not be released because i didnt inform the reserve bank that i withdrew money and I have to pay R900 upfront so that she can write to the reserve bank to release my money.

i have done trading before using my app and withdrew money and it was transfered to my account.

Now if I was in the process of transferring money to my trading account, why didnt the so called upstandard technology of Capitec block or cancel the transfer because I had to consult the reserve bank. why did the transfer go through if I didnt authorise it? why was the transaction successful if I was not allowed to do a transfer to a trading account? why I am I being told now that I had to consult the reserve bank only when the funds are being transferred to my account, why there wasnt a problem when I was tranferring from MY ACCOUNT?

This lady is the rudest person ever and talked to me like I was dumb or retarded or something I don't know. she is telling me like i know that i had to consult the reserve bank for my funds to be released. I have never been so disrespected ever like this, I am seriously traumatized by the treatment I got today from this woman.

seriously if you think that banking with capitec is for people who didnt go to school and you have a right to disrespect them like this woman did to me then think I again.

I have used Capitec bank since 2006 when it started and I was a student at Boston College and now I get this?

I am sorry I will take my banking somewhere else where I will be treated like a sane human being.

Why create all these banking apps to make our lives easier if its not going to work for us and like now it seems like it was my fault to use the online banking app?

If you do not want to release my money as this woman claimed Capitec will not release my funds then its fine keep and hope it adds to your bonus and makes you rich

Helpful (0)

Replies (5)

Nkanyezi M's updateReviewer Update

17 Sept 2019, 15:41

I received a call just now from the same woman who called me earlier who told me that I should have contacted the the Reserve Bank and I should have done a bank to bank transfer in order to receive my funds, I sent all the documents that she requested and she said she gave it to her senior to look at them. instead of coming up with the solutions she tells me her boss said Capitec doesn't do bank to bank transfer and I asked her that how was I supposed to do a bank to bank transfer as she stated earlier if Capitec doesn't do bank to bank transfer? she says i should have done it with another bank, which bank? because I use Capitec? that is why they created banking apps so that we don't have to go to the bank physically. I really do not know these people if they know what they are doing or guessing their work on what to do seriously this is a joke.

how am I going to get my money now because it is my money as it came out of MY BANK ACCOUNT. She tells me she is going to reverse the money and I must see how I get my money.

Like really? is she really telling me that I should move to another bank to get better service because they cant offer me the service that i require? They are just coming with excuses not to release my money.

Wow so much for a top bank i am more angrier and ****ed off by this bank now.

Nkanyezi M's update17 Sept 2019, 15:41

Reviewer Update

Nkanyezi M's updateReviewer Update

18 Sept 2019, 12:53

I have contacted Client Care and my query was received by Ncebakazi and she apologised for the treatment I received, but the thing is she forwarded my query back to that Forex division that dismissed me, so If I don't get any response I will then forward the matter to the banks Ombudsman .

Nkanyezi M's update18 Sept 2019, 12:53

Reviewer Update

Capitec Bank's replyOfficial

18 Sept 2019, 13:11

Please accept my sincere apology for the frustration you experienced as result of this incident.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply18 Sept 2019, 13:11

Official

Nkanyezi M's updateReviewer Update

18 Sept 2019, 13:27

Good day

Thank you for your response and this has really traumatized ever since I was banking with Capitec, I always got assisted but this time it was bad because I never thought this would happen in a million years.

I pray and hope that all get sorted out and I will await your response and hoping for the best outcome.

Thank you once again for your response as it gives me hope.

Kind regards

Nkanyezi Mbele

Nkanyezi M's update18 Sept 2019, 13:27

Reviewer Update

Capitec Bank's replyOfficial

07 Nov 2019, 10:34

Good day

As discussed, I trust that your issue was attended to.

Kind regards

Complaint Management

Capitec Bank

Capitec Bank's reply07 Nov 2019, 10:34

Official

Good day

As discussed, I trust that your issue was attended to.

Kind regards

Complaint Management

Capitec Bank