I ready to move to another bank!

I am extremely frustrated with Capitec. I have been trying to make online payments for a week now, with no success. I have updated my online limit to first 5 times, and then twice the amount that I want to pay, but when I want to make the payment, it tells me that the amount exceeds my daily limit. When I update my daily limits, I receive a message that the limit has been updated of which I have proof. When I want to make the payment, it tells me that the amount exceeds my daily limit.

A few weeks ago, I went to a grocery store and when I wanted to pay, my card was rejected because I exceeded my limit which was, at that stage, 4 times the amount of what my groceries cost. I had to go to the bank and a lady there checked my limit, confirmed that it was in fact 4 times the amount, but updated it again for which I was charged a banking fee. I then went bank to the store and still could not pay with my card and had to go back to the bank to withdraw cash for my payment.

If this is not resolved by COB today, I am closing my Capitec account and going to another bank. There are enough other options available where I will be able to spend my own money the way I want to.

PLEASE BE ADVISED THAT I LIVE ON A FARM IN A RURAL AREA OF SA, AND UNFATHOMABLE AS IT MAY SEEM, THERE ARE PLACES IN SA WHERE THERE IS NO INTERNET TO RECEIVE PHONE CALLS, AND I AM ONE OF THOSE. I CAN ONLY RECEIVE EMAILS AND WHATSAPPS AND WHATSAPP CALLS, IN OTHER WORDS ANYTHING THAT USES DATA TO OPERATE, WHICH PHONE CALLS DON'T.

SO DON'T PHONE ME AND THEN SEND ME AN EMAIL TO TELL ME THAT YOU TRIED TO PHONE ME BUT WAS UNABLE TO REACH ME.