TM
Thoko M

1 reviews | Active since Nov 2017

30 Nov 2017, 19:14

I paid off the R44 700 that I owe capitec,according to capitec I still owe them ,I dnt understand how come .capitec needs to sort out their system and stop robbing us.

I had a loan with capitec bank,for my peesonal reasons I decided to pay it off ,I transferred the amount of R44 700 from my fnb acc to capitec on the 16 october 2017,my probem is today I decided to get In to my capitec banking only to find out that I owe them R900 that wasn't there the day I paid them,I want this thing fixed now. ********** 923

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Replies (2)
Capitec Bank
Capitec Bank's reply01 Dec 2017, 11:12
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply05 Dec 2017, 13:36
Official

Hi Thokozile

Thank you for providing us with an opportunity to investigate your matter.

As discussed telephonically, you confirmed being understanding of the explanation provided and therefore this matter is now considered resolved and closed.

Kind regards

Donorique (Complaint Management Officer)