mM
mhmsomi M
1 reviews | Active since Jul 2017
24 Oct 2025, 10:31
I paid five instalments in advance — Capitec still deducted again!
I made a large payment in September to cover five future loan instalments, but Capitec allocated it incorrectly as a capital reduction without warning. Their consultant was dismissive and offered no solution. Now they’re refusing to correct their mistake or pause my deductions. This is poor service and unfair treatment of customers who pay in advance.
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Replies (3)
Capitec Bank's replyOfficial
24 Oct 2025, 10:36Good day Mahle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Oct 2025, 10:36
Official
Good day Mahle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
mM
mhmsomi M's updateReviewer Update
24 Oct 2025, 12:50Hi,
I’m requesting once again that the payment I made on 19 September 2025 be app**** toward my next five instalments. I selected the app option that clearly states “Pay one or more instalments – pay your instalment/s ahead so you won’t be debited for those months.”
This matter has dragged unnecessarily. I made that payment specifically because I will not have money available for the next five months. The intention was clear, and I expect Capitec to honour that payment as advance instalments — not a capital reduction.
Please confirm this adjustment urgently so that no further debit orders go off during the covered months.
mM
mhmsomi M's update24 Oct 2025, 12:50
Reviewer Update
Hi,
I’m requesting once again that the payment I made on 19 September 2025 be app**** toward my next five instalments. I selected the app option that clearly states “Pay one or more instalments – pay your instalment/s ahead so you won’t be debited for those months.”
This matter has dragged unnecessarily. I made that payment specifically because I will not have money available for the next five months. The intention was clear, and I expect Capitec to honour that payment as advance instalments — not a capital reduction.
Please confirm this adjustment urgently so that no further debit orders go off during the covered months.
mM
mhmsomi M's updateReviewer Update
05 Nov 2025, 11:58I had an extremely frustrating experience with Capitec after making a lump-sum loan payment in September to cover five months of instalments in advance. Instead of applying it as advance payments, the system incorrectly processed it as a capital reduction, and I was still debited again.
After weeks of back and forth with multiple consultants who offered no real solution, I finally received help from Zintle Moyake, who handled my case with professionalism, empathy, and efficiency. She listened, understood the issue immediately, and personally ensured the payment was correctly reallocated as advance instalments.
Capitec needs more employees like Zintle — she turned a stressful, disappointing experience into a positive one. I truly appreciate her effort, communication, and human touch.
Thank you, Zintle, for restoring my trust in Capitec. 🌟
mM
mhmsomi M's update05 Nov 2025, 11:58
Reviewer Update
I had an extremely frustrating experience with Capitec after making a lump-sum loan payment in September to cover five months of instalments in advance. Instead of applying it as advance payments, the system incorrectly processed it as a capital reduction, and I was still debited again.
After weeks of back and forth with multiple consultants who offered no real solution, I finally received help from Zintle Moyake, who handled my case with professionalism, empathy, and efficiency. She listened, understood the issue immediately, and personally ensured the payment was correctly reallocated as advance instalments.
Capitec needs more employees like Zintle — she turned a stressful, disappointing experience into a positive one. I truly appreciate her effort, communication, and human touch.
Thank you, Zintle, for restoring my trust in Capitec. 🌟