I often see stories ...

I often see stories and videos of people cry bitterly to what Capitec Bank has done to them , I guess it's true when they say you'll never feel the pain unless it happens to you , for 2 days now my airtime is finished by keep calling their customer care line with no resolution to what happened to my refund that was issued by Temu , I mean that money is from Temu returning it to me for cancelling my order , I have proof I sent it but still no help from them , it's so sad & heartbreaking because all they have to do is approve it unless they pocketed it for themselves, I am writing this with a heavy heart , I have no food at home because I planned on using that money , I don't even know where to turn to cause they keep telling me that there are no pending payments, We have suffered as a country with this Bank , after this lesson I think I should open a new bank account that knows what they are doing