I never thought that I would be disappointed in Capitec...

My online bank account has been suspended since 31 October 2021 as a result of a mistake that I made when logging in. I called the Capitec Client Care Centre on 1 November 2021 at 08:06 and I talked to a rude gentlemen who simply told me that I could not be authenticated and then just ended the call without any explanation. I phoned again later later that day, and was told by a lady that I had to wait 24 hours before I could try again. I then phoned again on 2 November 2021 at 10:34 and talked to Dineo who assisted me with authentication and said that the suspension on my account will be lifted with immediate effect. I thanked her and said that I would write a compliment for her on Hellopeter. When I tried to log in again later during the day, I was still unable to access my account. I phoned back again at 13:56 and the lady told me that she could not access my account at all and did not know what the issue was. She asked for my contact number and gave me the assurance that somebody would call me back to resolve the issue. I have been waiting for the call all day, to no avail. and I am still unable to access my bank account.