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traci R

1 reviews | Active since Oct 2011

18 May 2020, 14:09

I need my name cleared

I had a loan with capitec years ago which I settled in 2018 October. Now I am still listed with capitec almost 2 years later and no one can assist me.

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Replies (3)
Capitec Bank
Capitec Bank's reply18 May 2020, 15:34
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
tR
traci R's update18 May 2020, 16:05
Reviewer Update
I have enquired about this several times and have not received a response from your complaint queries dept. My loan was handed over and I paid it up with lawyers. I then spoke to a consultant at bank who said it will take about a year and 3 months for capitec to clear it on their end. It's been 18 months now
Capitec Bank
Capitec Bank's reply19 May 2020, 10:19
Official
Good day

As discussed telephonically, I have advised accordingly.

Kind regards
Complaint Management
Capitec Bank