I need my money, this ATM ID 6957 ****** my money

I, Ngwenya Simon Given (ID: ***), deposited R3900 at a Capitec ATM. The machine showed “verifying notes” and then went offline while my money was still inside. After about 15 minutes the ATM came back online, but the deposit never reflected in my account. I reported the matter to Capitec and was given IR No: ***0, with a promise that it would be resolved within 24 hours. The issue is still unresolved. I urgently need this money due to a family crisis, as I am the breadwinner and intended to transfer the funds to my mother. This situation has caused me severe stress. I am requesting an urgent investigation and immediate refund of R3900.