i need my money back please

money was ****** from my account and my son's account.huge amount and when i complaint, i was told it will take a turn around period of 11 days for the investigations. and i also call Capitec complaint management dept and i received an email that a lady by the name of Lindiswa will be in contact with me within 3 day and that did not happen,<br> <br> on the fourth day i called to ask what is going on as i have not paid my medical aid, my car and my bond.<br> <br> the lady by the name is lindiswa told me that Capitec will not refund me any money as the money was taken out of my account through cellphone banking and that someone has my pin for cellphone banking.<br> <br> on the 28/10/2015 when reported the incident when i tried to call my creditors,i also reported that how come money was taken out from my account and i did not get any notification. my cell phone stopped working and i reported with vodacom and was advised i should do a sim swup which i did and still the no was not working for 3 days.<br> on the 28/10/2015 i had to change my pin on both my son and my main account and still on the 31 when i went to the bank,money was ****** again from my son's account.clearly it looks like an inside job.