i need my money back on my account

i had a funeral policy with capitec got no help what so ever after i sent out my claim they apologized that their agent gave me wrong information. fast forward today they debit my account for the funeral plan including the amount of the deceased, do they not cancel the deceased policy after a claim is submitted...am cancelling this stupid funeral plan as they are useless and i want my money back i can not pay for a dead person funeral plan is she going to die again?