I need Help.... no department can assist me !

So.. unfortunately due to Covid I had to place myself under debt-review. I have a Capitec Credit card which was not included in the debt review. I make a monthly payment but am in arrears. So I get a SMS advising that a Section 129 has been issued and need to call them. So I phone to make arrangements and advised that there is nothing they can do because of the debt-review status. I have to speak to Legal. Legal department advises my account is active, so they cant assist. Since debt review my card has been blocked (although not included) and I cannot transact at all. I need someone to assist me so that we can have this issue resolved. PLEASE