1 reviews | Active since Dec 2019
I need help
Hi All
After 9 Months of up and down, a thousand calls, a million bank visits, a couple of months waiting for responses from the banks and then another couple of months waiting for the Ombudsman to respond myself and my family are back to square one.
I bank with Standard Bank and i am also an employee of Standard Bank, My husband is Capitec...on the 2nd of April 2019 i attempted to transfer a large amount of hard earned funds to my husbands account Approx. R2700.00, however i mistakenly sent it to an incorrect Capitec account and this unleashed hell in my life. about 5 min later i realized my error and contacted my bank and they attempted a recall of the funds which came back unsuccessful because the recipients account was in a minus so the amount was nolonger R2700.00. We ran up and down to both banks telling us to go to the other until after about 3 - 4 months Capitec said the funds have now accumulated interest we should go to standard bank to try another recall, now this is were thing got draining, standard bank attempted a recall which returned unsuccessful due to it being over 40 Days. ( After reporting the incident not even 10 min later its now a couple of months long wait) i then approach my bank to investigate after about 2 - 3 months wait for a response i was told there is nothing they can do its Capitecs client. i then approached the Ombudsman presented my case and after 6 - 8 wait it almost Festive season and the Ombudsman says they cannot help me i need to supeauna to have Capitec pay my funds back. I am sick and tired of running up and down to banks trying none stop to contact the recipient of the funds all with no luck.
CAN SOMEONE PLEASE HELP ME. MY FINANCES HAVE TAKEN A PUNCH DUE TO THIS LOSS.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
