I need feedback before 12, 5 business days have lapsed without any response.

I wrote a review about Capitec Bank and on the 14 June 2019, the following response was posted: I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention. Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management Capitec Bank

I have not received any feedback. I need feedback as a matter of urgency as 5 working days has lapsed without any response. Communication to be provided through email and not telepathically. I am a client of Capitec Bank, so you do have my details. I need feedback before 12h00. Will you help me with a consolidation loan of R30,000.00 for 6 years to help me to redeem myself and creditworthiness or are you going to refer to the NCR rules. I need feedback as a matter of urgency, before taking a decision that may have a negative impact. I am relying on you as my bank, please view and analyse this plea objectively, not like your consultant , that point blatantly just tell you that they cannot help and have no empathy whatsoever.