I need Capitec to take its customers grievances very serious

My mom got ****med by Capitec and the where not able to assist her with recovering her money which amount to +-R8000. This is an inside job and capitec is protecting it's employees, because this numerous cash sends where performed right after my mom went to capitec because her app was no functioning. There is no sane person who can perform about 6 cash sends and it shows they were redeemed in Cape Town while my mom is in Limpopo, we don't have any relatives in Cape Town. Till to this day nothing was done #Capitec Mahlakung mall must be investigated, they are taking advantage of our mothers and grannies.