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TZ
Thobile Z

1 reviews | Active since May 2016

04 Nov 2019, 11:34

I need capitec to refund me.

I received a call from my number ***, the guy said he was calling from Vodacom there is someone who wants to perform a sim swap on my phone. I was told that my phone will be off for a couple of hours. Then when I tried to dial my number it was not going through.

Then I got suspicios I went to check if the money was still in my account only to find out that the money was gone. I went to Capitec in Germiston Golden Walk, I was told to open a case I did that to my surprise now I received a call from Capitec head office, they say they can never refund me. Why? Why?

0
Replies (3)
Capitec Bank
Capitec Bank's reply05 Nov 2019, 08:03
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply05 Nov 2019, 08:48
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
TZ
Thobile Z's update11 Nov 2019, 08:45
Reviewer Update
How long will this matter take. Haven't heard anything from Capitec's Complaint Management team. This is just bad service. If I dont receive a call by today, Im involving my lawyers.