I must sort it out my self !!!!!!

Good Day

Like to start of to say that Capitec can definitely send their staff for better training on how to help their clients, and if they can’t have someone in store that have the authority to do so.

On the 25th of March 2021 I have made 2 transactions via my cell phone Capitec banking app for some data and airtime of a total of R212, it was loaded on a new Vodacom simcard that I also have received on the 25th of March 2021. This simcard number is 064***5204, its use is for internet only, but by mistake have bought the data and airtime on a number that does not exist on the Vodacom network (064***5804) the 8 was supposed to be a 2, so immediately I phone Vodacom customer care on 082135 and explain to them what is be done, they told me that there is nothing they can do because Capitec is a 3rd party and that I must go in store to the Capitec bank and take the number with so that they can transfer the money back because the 064***5804 number is not active on there network. So, I went to the bank gave them the right and wrong number and she told me that they can’t do any thing about it, I must sort it out myself, HOW I ASK? She told me I must go to Vodacom. So, I did, and they just repeat to me what was told to me vis customer care that I have to sort it out with the bank……….

So, this the way to sort it out, I like someone of Capitec Head Office to phone me that have the authority to do a transfer, I don’t want the money back I like them to transfer it to the correct number 064***5204.