I'm so Disappointed

<p>On Thursay the 30 of June, i transferred funds to an incorrect number , i picked up the error same time i went to capitec in Cape Town Adderley Street for them to assist me a reversal of the funds that i had transferred. Capitec consultant made a phone call to Customer Service an i was told that the person i put money into accidentally is not reachable an I must wait for 5-7 working days if they dnt get hold of hi,/her then they will contact me and reverse the money,Ive been waiting an waiting no feedback no nothing.Today I went to capitec again for an update and again i was told the person is unreachable an its almost 14days today. All I want to knw is how long must I wait for my money and what was the 5-7 days I've waited for, coz I've been also calling the customer's no just to check if its working still not reachable seems as if its not working.Couldn;t capitec find a better way to deal with such issues?I mean proof is there that the money was transferred accidentally to the wrong number.</p>