1 reviews | Active since May 2011
I'm on arrears on Capitec's error systems
I am very disappointed for what Capitec did to my credit status on ITC, apparently I report this matter twice at Randburg square branch and on Call Center. <br> <br> Capitec debited my account on the 19th December and debit order bounced due to insufficient funds which is not our contract agreement and I was charged a bounced fee of R115, Capitec always debits my account every 28th of each month and no debit order has ever bounced on my account. Therefore I reported this matter at Randburg branch and the manager promised to refund a bounced fee amount and promised to correct the error which occurred by debiting on the correct date.<br> <br> Then again the call center agent called me and promised to fix the error, but today I received an sms saying if I don't pay my arrears I will be listed on ITC<br> <br> Can anyone explain this???
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zenande Tabata will take ownership of this investigation and will provide you with feedback.
Jennine Seholoba
Complaint Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Zenande Tabata will take ownership of this investigation and will provide you with feedback.
Jennine Seholoba
Complaint Management: Capitec Bank
From: Comp Management (Business Support Centre) **********
Sent: 05 May 2016 02:26 PM
To: Mpho Koloti
Cc: Comp Management (Business Support Centre)
Subject: Incident ********** 4 CM - KOLOTI M ********** 556 (ID )
Good day Mr Koloti
I refer to your email below and our telephonic conversations we had to date.
As discussed, I identified all the arrears interest which was charged to your loan (account number: ) to date. The table below reflects the total of arrears interest which was charged to your loan account.
From: Comp Management (Business Support Centre) **********
Sent: 05 May 2016 02:26 PM
To: Mpho Koloti
Cc: Comp Management (Business Support Centre)
Subject: Incident ********** 4 CM - KOLOTI M ********** 556 (ID )
Good day Mr Koloti
I refer to your email below and our telephonic conversations we had to date.
As discussed, I identified all the arrears interest which was charged to your loan (account number: ) to date. The table below reflects the total of arrears interest which was charged to your loan account.