SM
Sonwabile M

1 reviews | Active since Feb 2017

03 Aug 2017, 17:43

I'm being abused by calls from capitac i don't know the reason.

<p>I received a call from Capitec on Wednesday 2 August 2017 a lady said i must confirm my ID Number, when i asked her why she didn't want to tell i then said I'm not confirming my id over the line as im not comfortable to do so because of ****s. She said I must go to the nearest branch she still couldn't tell me why. I today got two calls from the very rude people asking me one thing. I fill now this is abuse because I don't know what happened. The thing that i know is their loan that has a very high changes but I'm up to date with it as far as I know so i don't know why Capitec Bank is abusing me.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Aug 2017, 09:20
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank