MT
Mookgo T

1 reviews | Active since Jul 2018

30 Jul 2018, 12:11

I KNOW SHE DIDN'T GIVE ME AN ATTITUDE!!!

I decided to switch my salary as I was happy with the bank charges and the easiness of Capitec. On Friday I went to the branch for instal my app and cellphone banking. I was helped by a very rude consultant whom didn't greet me (she has dreads and is light in complexion, beautiful but rude). What's surprising is that she would speak to the other consultants and laugh with them and when i asked her a question, she either noted and would give me a blank stare. At first I ignored it but i saw it kept on going. After the app installation, I asked if my cellphone banking is running and she just noded and it's not working at all. I asked about the saving account which I can add on my account and she said 'add on the app'. Just like that and I spent most of Friday trying to figure it out. I am not difficult at all but that lady is just plain rude. Maybe she met me in my past life but still doesn'y give her the excuse of treating me the way she did. Somebody needs to teach her proffesionalism in all levels.

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Replies (3)
Capitec Bank
Capitec Bank's reply30 Jul 2018, 12:50
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply02 Aug 2018, 12:40
Official

Good day Miss Tshabalala

Kindly note the matter has been resolved with the branch manager.

Nokuphumla Skenjana

Complaint Management Officer

MT
Mookgo T's update02 Aug 2018, 15:43
Reviewer Update
HI Noku Thank you for the chat we had and teh apology. I further thank Thabiso, I hope that's his name (the Branch Manager) for the chat. Thank you for listening to me. It really means a lot. P.S- I look forward to the future with Capitec.