I JUST WANT TO REVERSE MY MONEY THAT WAS DEBITED IS IT SO HARD TO HELP ME WITH THAT!

I can't understand why people have to answer 5 security questions in order for Capitec consultants to reverse money back into your own account and if you don't pass the questions then you must call back in 24hours, and when you do call back then you go through the same **** again I think this is actually pathetic. Because you are already answering the verification questions where you have to identify yourself! Clearly I'm always going to have problems with this bank so I might as well change to another bank that is more convenient and client friendly!!