1 reviews | Active since Feb 2017

03 Oct 2018, 18:53

I have transferred money to wrong no

I called you on Monday and you promised to give me a feedback within 24 hours or it is still within 24hours even now? Your service is very pathetic and I will change to your competitors because you don't help me and I'm paying you for this service each and every month.

0
Replies (2)
Capitec Bank
Capitec Bank's reply04 Oct 2018, 09:06
Official

Please accept my sincere apology for the frustration you experienced as result of this incident.

Sugeibah Ganief will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply05 Oct 2018, 12:03
Official

Good day

We have tried contacting you but with no success. Kindly note that your matter was resolved on the 04 October 2018. Please contact Complaint Management on ***should you require further assistance with this matter.

Complaint Management
Capitec Bank