I have sent an email...

I have sent an email to the insurance department as I fail to see why my policys have lapsed when I received a message on my banking app on my insurance that the policy will lapse 29 May, I mean it's not even the 23 of May I asked them to check as I believe that your app won't have that message to say when your policy lapse and they are giving me a different story its not the first time, they must educate there staff regarding here policy because it's creating confusion the one lady told me that I must come in and see because if my app stated that my policy will lapse 29 May it is still active so I am very confused.