I have previously in January complained about the how it unfair to lapse a policy that some people gave been paying for years

I have previously in January complained about the how it unfair to lapse a policy that some people gave been paying for years. They did give feedback if I reinstate my policys with in the 2 months the 6 months waiting period gets waiver so at least I'm covered. I took out the policys again like they said only to find out that they lapsed my policys before the 3 months I told them my app showed that I have until 29 may before my policys lapsed my my aunt from my mothers side passed away yesterday and everybody is looking to me the have come up with the arrears money but on the app it shows it have lapsed and it's not even 3 months we are just human beings and times are difficult I cant even mourn because I am stressed I did not even close an eye and I did sent through both policys is it a **** I do to know but I do know that this is inhuman.