KM
Karabo M
1 reviews | Active since Nov 2022
08 Dec 2023, 08:55
I have never ever experienced such BS service
I have never ever experienced such BS service. I gave Capitec all proof that TV Market deducted more than what they were suppose to deduct from my account and yet they telling me that they declining my dispute due to there is no proof. I gave them an email from TV Market stating that they were supposed to deduct 2 usd(R38) yet the deducted R554,14 which is 29,53 usd and I gave them my account number so they can see that the very same merchant is the same one that took R554,14 from my account, and they say there is no proof? I’m disgusted by this bank and always failing their customers
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Capitec Bank's replyOfficial
08 Dec 2023, 08:57Good day Karabo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Dec 2023, 08:57
Official
Good day Karabo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank