J
Johanna
1 reviews | Active since Jul 2023
21 May 2024, 15:34
I have complained an...
I have complained and emailed numerous times but Capitec fails to assist me I want to know why my Capitec banking app showed my policy will lapse 29 May is it an glitch or malfunction in their system as I do believe they can check into the matter but are refusing to help me they keep on saying I missed payments but I want to know why my app had that message when they are stating that there is no time frame in there feedback email.
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Capitec Bank's replyOfficial
21 May 2024, 17:09Good day Johanna
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply21 May 2024, 17:09
Official
Good day Johanna
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec