I have bought a new phone and had to uninstall my banking app

Item: Capitec Bank
Rating: 1
Author: Amoree S

I have bought a new phone and had to uninstall my banking app. I have been struggling for almost 3 weeks now to have my selfie taken. Now they say I must ho into the bank. It is absolutely unacceptable because how can the selfie app be so bad?😠😡

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Replies (1)

Capitec Bank's replyOfficial

25 Aug 2025, 12:35

Good day Amoree We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply25 Aug 2025, 12:35

Official

Good day Amoree We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank