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RM
Rethabile M

1 reviews | Active since Apr 2026

07 Apr 2026, 15:05

I have an outstandin...

I have an outstanding query that's being ignored by their back office.

0
Replies (5)
Capitec Bank
Capitec Bank's reply07 Apr 2026, 16:39
Official
Hello, you’re speaking with Sikelelwa 😊 Please give me a moment to review your query, and I’ll be right with you.
Capitec Bank
Capitec Bank's reply07 Apr 2026, 16:39
Official
Please share a bit more detail so I can assist you correctly.
RM
Rethabile M's update07 Apr 2026, 16:59
Reviewer Update
Your colleague, Oluthi from your Complaints Department has called me and advised that the relevant team will provide an update.
Capitec Bank
Capitec Bank's reply07 Apr 2026, 17:00
Official
It seems like you're busy as you haven't responded to me in a while. Is now still a good time to chat? I realise you're busy, so I'll give you a few more minutes to get back to me. If I don't hear back from you in 5 minutes, I'll close this chat. But don't worry, if you still need to chat to us later when you have time simply type "chat to an agent" below.
Capitec Bank
Capitec Bank's reply07 Apr 2026, 17:05
Official
Since I haven’t received a response, I’ll go ahead and close our conversation for now😔. Please advise if you need any assistance😊. You are welcome to contact us at a time when its better suited for you. Please do not provide a rating if I have not assisted. I do understand that you may be busy. A rating applies for when service is provided🌼