"I have an issue with Capitec Bank regarding a transaction

I'm so sorry to hear about this Hlahu, when did the transaction happen?

It seems like you're busy as you haven't responded to me in a while. Is now still a good time to chat? I realise you're busy, so I'll give you a few more minutes to get back to me. If I don't hear back from you in 5 minutes, I'll close this chat. But don't worry, if you still need to chat to us later when you have time simply type "chat to an agent" below.

Please be informed I will be closing our conversation due to no response. It has been a pleasure assisting you today. Thank you for contacting Capitec Bank. Feel free to contact us again should you need further assistance. Have a wonderful day further.🙏