I have a problem with capitec bank they don't want to pay me my insurance money they play hide and sick im still waiting since last year September 2023,Hellopeter please help with this matter 🙏🙏🙏😭😭😭

Good day, Hope you doing well i have a problem with capitec bank, i have an insurance with them since last year i cover my lil brother because he was a stout i know that so i decided to cover him because he's mother she was not working, so last year my brother got gunpointed and he dead, now capitec doesn't want to pay me my money and i told them that even if it's not double they must pay me because i want to pay people that i borrow to them the money that i buried my brother even i took my last savings to contribute now Capitec they play hide and sick