BE
Brenden E

1 reviews | Active since Sept 2023

07 Sept 2024, 13:02

I have a dream - that one day a good bank could exist in SA

The app stops working. The entire front page of their app store reviews are people complaining about it.

The app store representative acknowledges that they are aware of the issue and advises users to contact WhatsApp support for updates.

Contact WhatsApp, and the consultant Thandile says there's no issue. It's only me. When I respond with "holy hell" - which one would think is most understandable in the circumstances - she says it is abuse stops the support.

I don't know why when I am abroad the tech team gets the itch to break their app (the second time this has happened). I can't pay my workers. And even worse, one cannot get information about when it will be fixed. Instead, get gaslighted by their extremely emotionally fragile support staff.

I wish there were a reliable bank in SA. I really do.

0
Replies (1)
Capitec Bank
Capitec Bank's reply07 Sept 2024, 14:08
Official
Hi Brenden, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.