i hate capitec ,for the past 10 years ive been with you

yesterday I tried to pay with my credit card at a petrol station (which has savings and credit account on) with my last R490 and it kept declining so me thinking the reason it declined could be that the amount is on my savings account not on the credit account I transferred my last amount (R490)to the credit account and the only available amount was now R170 instead of the R490 I transferred ,I pleaded with the petrol attendant to let me go to capitect at cresta so they can assist to transfer the money back and when I got there after a very long que the consultant told me she cant help me cause they took as payment and I told her it was not a payment I need that money for something else they will debit their money as agreed on the 25th but she refused to assist ,I had to go around asking for the money I had which was taken from my account without my permission .I want my money back capitec you know you always get your money on the 25th and I never miss payments so I don't understand why you did that to me ,im soooooooooo angry with you guys .ive been banking with you guys for the past 10 years and I always recommended you guys to friends and family but no more im considering to even cancel my accounts and move my pay else where you are pathetic mxm