I Got my money back

The 3 starts are for the bank it self, not the complaints manager that handled my case, for him I give 10 stars. The bank made it almost impossible for him to support me and as a result my complaint went over 2 weeks trying to be resolved.

Mbuyiselo was considerate and patient and helpful with my request, for that I’m grateful. I pray God opens up greater doors for him.

I will not be using Capitec as my main bank anymore. Because of how careless the ***** team and uncaring the customer service team is. Highly disappointed and how someone can report the incorrect amount while they have your bank opened right in front of them.