I Felt so stupid

I have never felt so stupid and dump like this. I suspected ***** on my capitec bank account and I approached the nearest branch (Goodwood Mall-cape town) I was directed to counter 8 to the lady who could not even listen to what I was saying and she was so bored you could read that in her face explaining a statement to me like she would explain to people working with her, after I was so frustrated with the way she was speaking to me, I asked to speak to the branch manager, who then explained but again I stated that I am not satisfied with their answers and I didn't ask any further questions as I was filling so stupid already- I left the branch like that with no answers- I decided to call customer care myself- Thanks to Andiswa at customer care she explained into details taking me from yesterdays balance up to today-call ref ***1 Thanks to you lady I wish you can have more people like at branch level as well your customer service will be excellent, I hope my query will be resolved as she advised.