I feel ****med, de*****ed by capitec. Total loss of trust in them. I need my money back

I made an immediate transfer from my capitec account to my standard bank account on the 7th of August and today is the 11th the money hasn’t reflected in my standard bank account. I have called them countless times and the consultants can’t seem to tell me what happened to my money. I really need my money and they don’t seem to care at all. One consultant actually told me to ‘follow up with standard bank’ as their system says it was transferred successfully. How do I ask standard bank about Money which never reached them? How can they even trace money that never reached them? I am at my wits end with them. I just need my money.