I feel ****med

Capitec are ********. I got my salary on Monday and transferred the money into my kids account under the same capitec main account, then the balance that was left on my savings account was around R818, then I tried making a payment of R500 to my uncle of which I got an error that connection is lost, I tried for the second time and still received the same error (connection lost), BUT this time around the balance was now R300 something rands, which means the R500 went out of my account. My uncle who also banks with Capitec, called as he never received the money, I told him it went out of my account, so we waited 2 hours and still did not received it, I then had to send him the R500 out of my kids account which he confirmed that he received and also told him that if he gets the first payment, he must let me know, which he still confirm that he never received after a few days and that money is not back in my account. I then did a bank statement so that I can see what happened to my money and to my surprise, it doesn't even show on the statement that the was payment done and money went out of my account. I went to Capitec to get answers and instead they are showing me my bank statement that no money was out of my account. I have explained and explained that on my savings account, the R500 is gone and it was never credited back. They are telling me were is the proof but my R500 is gone and the are not willing to give me answers or help.