AM
Andisiwe M
1 reviews | Active since Oct 2022
24 Oct 2022, 20:55
I feel cheated on!
I have a funeral policy of R30 000, on the 22nd April I increased the cover to R50 000. The updated cover was effective on the 4th of May 2022. The deceased died on the 15th October. Now when I claimed I only received R30k instead of R50k. I made six full payments but the bank tells me that I haven't completed the period of six months. How? Because the updated cover was effective from 04 May to 02 Oct (SIX FULL PAYMENTS).
Helpful (0)
Replies (1)0
Replies (1)
Capitec Bank's replyOfficial
24 Oct 2022, 20:57Good day Andisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 Oct 2022, 20:57
Official
Good day Andisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank