SS
Sibongil S
1 reviews | Active since Mar 2026
02 Mar 2026, 20:49
I feel betrayed by Capitec Bank😭😭
I am so disappointed with Capitec Bank. I have been using this bank for almost 10 years and they just locked my account saying i received funds linked with ***** in 2025. I can’t even have access to my bank statement and did not even informed me prior locking. When I go to the branch they do not know how long the investigation will and I’m here stuck because all my money is there. The said part is that I’m using Capitec for my salary and to change to another bank my employer needs my old account bank statement and Capitec cannot give me. I’m any angry because i have not done any ***** and yet I am suffering😭😭😭 All I want is to be considered at-least they can fast track the process.
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Replies (2)
Capitec Bank's replyOfficial
02 Mar 2026, 23:35I’m really sorry you’re going through this 😔💙. I can hear how betrayed and stuck you feel especially after trusting Capitec for so many years. Having your account locked without warning, not knowing how long the investigation will take, and being unable to access your salary or statements is incredibly frustrating.
To keep it simple:
• 🔒 Your account was locked because of an investigation linked to flagged funds.
• ⏳ Branch staff don’t control the timeline, so they can’t say how long it will take.
• 📄 While you can’t get a statement right now, you can request written confirmation from Capitec explaining why your account is locked this might help with your employer.
• 📞 The investigation team is the only group that can resolve or fast‑track the process.
I know this feels unfair, and your anger is valid 😢. You’ve done nothing wrong, yet you’re carrying the stress. Please keep pushing for updates through Capitec’s investigation team — that’s the best way to get movement.
Capitec Bank's reply02 Mar 2026, 23:35
Official
I’m really sorry you’re going through this 😔💙. I can hear how betrayed and stuck you feel especially after trusting Capitec for so many years. Having your account locked without warning, not knowing how long the investigation will take, and being unable to access your salary or statements is incredibly frustrating.
To keep it simple:
• 🔒 Your account was locked because of an investigation linked to flagged funds.
• ⏳ Branch staff don’t control the timeline, so they can’t say how long it will take.
• 📄 While you can’t get a statement right now, you can request written confirmation from Capitec explaining why your account is locked this might help with your employer.
• 📞 The investigation team is the only group that can resolve or fast‑track the process.
I know this feels unfair, and your anger is valid 😢. You’ve done nothing wrong, yet you’re carrying the stress. Please keep pushing for updates through Capitec’s investigation team — that’s the best way to get movement.
Capitec Bank's replyOfficial
02 Mar 2026, 23:46As there’s been no response, I’ll go ahead and close our chat now😔In future you can and you’re welcome to call us directly through the Capitec app the call is completely free😊Its been a pleasure assisting you today. Thank you for chatting with Capitec Bank - we're always here when you need us. Have a fantastic day!
Capitec Bank's reply02 Mar 2026, 23:46
Official
As there’s been no response, I’ll go ahead and close our chat now😔In future you can and you’re welcome to call us directly through the Capitec app the call is completely free😊Its been a pleasure assisting you today. Thank you for chatting with Capitec Bank - we're always here when you need us. Have a fantastic day!