I dont think they care about my money the only concern about their bank charges.

My name is peter I have an account with capitec bank. Yesterday as I was in training I received 2 SMS which states money went out from my account, each was about R400.00 as I was far from any bank or town and in training for a week. I called capitec bank customer service. I spoke to a consultant tshepiso to help reverse the two transactions. She told me there is no way she can assist me. I have to go to the branch, I tried explaining that its impossible for me to go near town but she continued telling me no matter wat I say it won't make no difference. The only thing she will give me a reference ********** . So am asking my self as I called the bank on Monday the training ends Sunday is the reference gonna pay my money back as she said she is giving me 14 days......bad customer service