I don't know any of online purchases.

My name is Duduzile Manyama, on the 4 May an amount of R581.97 was deducted out of my account for online purchases that I know nothing about, I went to capitec to stop that purchased and I was told that they can't stop it because it was an online purchase, I was told they log a dispute to investigate the matter and it will be resolved within 7-14 days. After 14 days I went back to capitec branch to do the follow up I was told they have a backlog, every Saturday morning I go to capitec bank they helpdesk still say they have backlog, no one is telling the real reason whats causing the backlog even today I was told the same reason. It's been long now they telling one lazy reason its 2 months now. I want my money back.