TT
Thabiso T

1 reviews | Active since Mar 2014

18 Feb 2015, 16:24

I could not open an account

<br> Welcome to capitec Prt North, Blauu village centre, were sophistication is not so sophisticated.<br> I could not open and account for my proof of address is a Joburg one.<br> <br> Why capitec, the sophisticated one don't right a BIG-BOARD on their branch windows that 'WE DONT OPEN ACCOUNTS OR GIVE LOANS FOR PEOPLE NOT LIVING IN THIS AREA'. That would be much sophisticated so is claimed.<br> <br> Years back I opened an account at Kempton Park capitec with Pretoria proof of address without any hustle. I live in both places, Joburg and Pretoria, and most of my letters are address on Joburg address. Whats the difference between Kempton and Prt North branch?<br> <br> Hear this lame excuse from this consultant no 7 'You have to open an account at Joburg since you have Joburg address' I believe Capitec directors can freeze to hear that explanation given to a client.<br> <br> According to capitec it means if you opened account at Nkandla and work here in Pretoria North and you lose your card, you have to wait the time you go back home to do another card at Capitec Nkandla?<br> <br> I need answers from Capitec management.<br>

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Feb 2015, 07:56
Official
Hello iservice,

Please accept my sincere apology for the inconvenience this matter has caused.

Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank